Ximn values our customers and respects your privacy. This Privacy Policy describes the personal information we collect about you,why we collect it, how we use and protect it, when we share it with third parties, and how third parties use it. Our policy also describes the choices you can make about how we collect and use your information.By providing Ximn with your personal information when using Ximn's website, you consent to the ways in which we collect, use, disclose, protect and otherwise manage that information.
By visiting this website, you accept and agree to the practices, terms and conditions described in this Privacy Policy.
Information Covered by this Privacy Policy Personal Information.This is any information that, alone or in combination with other information, directly or indirectly identifies a specific natural person.Some examples of personal information include name, address, e-mail address, telephone number, any ID number or location data.
Aggregated Information.Information may be aggregated and/or anonymized. When information is aggregated, it is combined with information about other customers and users. Aggregated information that contains Personal Information is considered Personal Information until it is anonymized.
Anonymized Information. When information is anonymized, it can no longer be attributed to a specific natural person without the use of additional information, such as how many users viewed a video or advertisement on a particular website, and such information cannot be used to identify you. Generally, the usage data collected when you visit the Site is aggregated and anonymized so that it does not identify you personally and is therefore not Personal Information.
Children's Personal Information.The Site is not directed to,and Ximn does not knowingly collect Personal Information from,children under the age of 16(sixteen)or the equivalent minimum age in the relevant jurisdiction.If we learn that we have collected Personal Information from a child under the age of 16,we will delete that Personal Information from our systems.If you believe that we may have inadvertently collected Personal Information from a child under the age of 16,please contact us at service@ximn.com.
What information we collect
Your Account Information and Customer Support.If you fill out a form or register for an account on the Site or contact us by phone,email or social media account,you may provide us with information about yourself,which may include personal information.This includes when you register on the Site,apply for a coupon or warranty extension,register or return a product,subscribe to any of our services,search for a product,place an order on the Site,participate in discussion forums or other social media features on the Site,participate in events,promotions or surveys,take part in a training course or other activity,download firmware,software,and apps,or when you report a problem with the Site or our products or when you otherwise request support.The personal information you provide to us may include your name,address,e-mail address,telephone number and other contact information any other information that can be used to identify you personally.Please note that we may use a third party payment processor(such as Paypal)to assist in the secure processing of your personally identifiable payment information.The credit card information you provide will be encrypted and transmitted directly to Paypal We do not store your credit card information and we do not control and are not responsible for Paypal or its collection or use of your information.You can learn more about how Paypal stores and uses your credit card information by visiting Paypal's Privacy Policy.We may use a third party payment processor,such as Paypal,to assist in the secure processing of your personally identifiable payment information.The credit card information you provide will be encrypted and transmitted directly to Paypal We do not store your credit card information and we do not control and are not responsible for Paypal or its collection or use of your information.You can learn more about how Paypal stores and uses your credit card information by visiting Paypal's Privacy Policy.We may use a third party payment processor,such as Paypal,to assist in the secure processing of your personally identifiable payment information.The credit card information you provide will be encrypted and transmitted directly to Paypal We do not store your credit card information and we do not control and are not responsible for Paypal or its collection or use of your information.You can learn more about how Paypal stores and uses your credit card information by visiting Paypal's Privacy Policy.
Device and Technical Information.We automatically collect information when you visit the Site,including:
- Technical information,including the Internet Protocol("IP")address used to connect your computer or other device to the Internet,browser type and version,time zone setting,browser plug-in type and version,operating system and platform,and language preference.This information is usually provided by your web browser and is not specifically requested by us;
- Information about your visit to the Site,including the full Uniform Resource Locator("URL")clickstream to,through,and from the Site(including date and time);the products you viewed or searched for;page response times;download errors;length of visits to certain pages;and videos viewed;Page interaction information(such as scrolling,clicking,and mouse hovering);and methods used to navigate away from a page;
Device and technical information.Cookies(to learn more about cookies,visit www.allaboutcookies.org)are small text files that are sent to or accessed from your web browser or computer hard drive.Cookies typically contain the domain name from which the cookie originated(the internet Cookies typically contain the name of the domain from which the cookie originated(the Internet location),the cookie's"lifecycle"(i.e.,when it expires),and a randomly-generated unique number or similar identifier.Cookies may also contain information about your computer,such as user settings,browsing history,and activities performed while using the Services.
This website uses the following cookies:
- Absolutely essential cookies,which are necessary for the website to function.Without them,for example,you would not be able to register or log in to the site.
- Analytics/performance cookies,which allow ximn furniture to recognize and count the number of visitors,understand how visitors navigate the site and improve the site.
- Functionality cookies,which are used to recognize you when you return to the site.
- ximn.com also uses analytics services,such as Google Analytics,to collect additional information.Generally,analytics services do not recognize individual users.Many analytics services allow you to opt out of data collection.For example,to learn more about Google Analytics practices and to opt out,visit google.com/settings/ads
- Information we receive from other sources.We work closely with third parties that provide services to us(including business partners,technology,payment and delivery service subcontractors,ad networks,analytics providers,search information providers,credit counseling agencies)and we may receive information about you from them.
How We Use Information
We use the information we collect for a variety of purposes.These purposes will be consistent with the reason or directly related purpose for which you provided the information to us.Our use of such information is:
- Setting up an account for you on the website;
- To facilitate your purchase and/or download of our products;
- Verifying the use of your account or the purchase and/or use of our products;
- Registering your products in our product database;
- To fulfill your obligations arising from any contract entered into between you and us and to provide you with the information, products and services you request from us;
- Assisting you in obtaining customer support;
- Communicating and administering customer promotions and survey participation;
- Providing the products you request;
- Providing you with information about the products you use, such as new features, bug fixes, service outages or upgrades;
- To help us develop new products and improve existing products;
- To provide you, or allow selected third parties to provide you, with information about goods or services that we think may be of interest to you. We (or selected third parties) will only contact you electronically if you have opted in to receive marketing information. "Opting in" means that you have taken an affirmative action to receive information, such as checking a box or clicking a button;
- To notify you of changes to the website and products and changes to our terms, conditions and policies;
- To administer the Website and Products for internal operational purposes, including troubleshooting, data and statistical analysis, testing, research and survey purposes;
- Improving the Website and ensuring that content is presented in the most effective manner for you and for your computer or device;
- Ensuring the security of the website;
- Monitoring and administering the interactive features of the Website and our products in which you choose to participate, including online forums and chat rooms related to our products;
- To help you navigate the Website;
- To help you remotely access and use certain features of our products and to help you monitor and secure your home and home network;
- To provide you with information and advice about Internet and utility usage in your home;
- To measure or understand the effectiveness of the advertisements we serve to you and others who visit the Site and to provide relevant and personalized advertisements to you and others;
- To determine what aspects of the Site and our products are most useful to you.
Why we use information
When we process your personal information to provide products or services,we do so because it is necessary to fulfill our contractual obligations to you and for our legitimate interests in providing products and services,maintaining our relationship with you and protecting our interests.Commercial.If you choose not to provide us with the personal information we need to provide you with products or services,we will not be able to do so.When you purchase and/or download new products,we will only use your personal information for the purposes set out in this Privacy Policy and any notices provided to you at the time of purchase or download.
We also use your personal information to protect our business(e.g.,to prevent fraud)or to comply with legal requirements with which we are required to comply(e.g.,tax or financial reporting requirements).
Sharing Information
Under no circumstances will we rent or sell your personal information to third parties for marketing purposes.We will only share your personal information with third parties for marketing purposes if you have given us permission to do so,subject to the"Marketing"section below.We share personal information in the following ways:
Data processing or storage within ximn.com;
Within ximn.com, including our subsidiaries, affiliates and divisions, all of which may use your information for the purposes disclosed in this Privacy Policy;
- To work with business partners, service providers, authorized third-party agents or contractors to provide requested services or transactions, including processing orders, hosting the site, storing your information, providing email communications on our behalf, and providing customer support. For example, a payment processor is used to validate your payment card information when shopping on the stores ximn.com website. Your payment card information is passed to the payment processor and is not collected or stored by ximn.com. The payment processor is authorized to use this information only to verify your purchase and for no other purpose. We provide these third parties with only the minimum amount of personal information necessary to complete or provide the requested service or transaction.
- To the extent reasonably necessary to cooperate with service providers, consultants or other third parties in order to continue negotiations or complete a merger, acquisition or sale of all or a portion of our assets. If ximn furniture merges with, acquires, or is acquired by another entity, personal information will be transferred in its entirety to the successor entity;
- To comply with the law or legal process (such as responding to subpoenas or court orders), to comply with government reporting obligations and to exercise our legal rights or defend against legal claims; and
- Protecting our legal rights or the legal rights of others, such as protecting the com brand or investigating violations of ximn.com's Terms of Use, violations of law, infringement of intellectual property rights, misuse of the ximn.com website, fraud or potential threats to personal safety.
In addition, we share aggregated, anonymous information, including usage data about our products, with third parties for a variety of purposes, including to analyze trends in home network and utility usage, to show third parties how their products can be used in conjunction with their products, and to generally improve home networks. We have taken steps to ensure that this information cannot be linked back to you and we require third parties to keep all shared information in an anonymized form.
Any third party with whom we share your personal information is required to keep it confidential and is prohibited from using it for any other purpose. We will take all reasonable steps to ensure that these third parties adhere to the same privacy principles as we collect your personal information.
Before we use or share your personal information for any other purpose, we will ask for your consent, for example, by replying to an e-mail, checking an opt-in box or clicking to accept an agreement.
Marketing
You have the right to ask us not to process your personal information for marketing purposes. If we intend to use your personal information for marketing purposes, or if we intend to disclose your personal information to any third party for marketing purposes, we will notify you (prior to collecting your personal information). We will notify you (before collecting your personal information) if we intend to disclose your personal information for marketing purposes.
We will always provide you with choices regarding your personal information. Some choices are pre-presented in the form of opt-in notices or acceptance boxes for marketing to you or for sharing your personal information with third parties. If you later change your mind, you will always have the option to opt out. One form of opting out is to click on the unsubscribe link in marketing emails. This will remove you from our marketing email list. Please note that these opt-in/opt-out options do not apply to your receipt of mandatory website, service, or software communications at the ximn.com Web Store, such as updates or downtime information, or receipt of order or shipment confirmations. which may be received periodically as part of ximn.com's fulfillment of its contract with you.
If you do not wish to receive direct marketing materials from us or third parties, in addition to following the "unsubscribe" instructions in the marketing emails, you may send an email request to us at service@ximn.com.
Where we store your information
The data we collect from you may be transferred to and stored in various locations around the world, including the United States. It may also be processed by ximn.com employees who work for us or one of our suppliers, or by contractors operating outside of your country of residence (including outside the European Economic Area if you are in Europe). Such employees may be involved in, among other things, fulfilling your order, processing your payment details and providing support services. We also use cloud-based applications and services to store and process your personal information, which may result in your personal information being stored outside the country in which you reside.
We will take reasonable steps to ensure that we and our service providers do not violate the privacy principles that govern our collection of your personal information and to ensure that your personal information is treated securely in accordance with this Privacy Policy and applicable data protection laws. By providing us with your personal information, you fully understand that service@ximn.com will transfer, process and store personal information outside of the country in which you reside or are a citizen.
Our privacy policy and practices are designed to provide a globally consistent level of protection for personal information around the world. This means that we will remain in compliance with this Privacy .
Placing Orders and Other Ways You Can Provide Personal Information
In addition, when you make a purchase or attempt to make a purchase through the Site, we collect certain information about you, including your name, billing address, shipping address, payment information (including credit card number), e-mail address and telephone number. We refer to this information as "Order Information".
In addition, we collect personal information that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our products, participate in activities on the Site, or otherwise contact us.
Consent
Consent: When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a product, you are consenting to our collection and use of that information only for specific reasons.
Withdrawal: You may unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the email we send you or by contacting us using the details provided below. You will then be removed from the marketing email list - however, we may still communicate with you, for example by sending you service-related emails required to manage and use your account, respond to service requests or for other purposes. Non-Marketing Purposes.
How we keep information
We will only retain your personal information for as long as is necessary for the purposes set out in this Privacy Statement, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).
The way we keep information secure
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to protect your information, there is no guarantee that electronic transmission or information storage technologies over the Internet are 100% secure, and therefore we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will be free from attack. The ability to breach our security measures and improperly collect, access, steal or modify your information.