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Return & Refunds

Order Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund with no processing fee. We cannot cancel the order if the product is already shipped out.

Returns

We gladly accept product returns, ensuring customer satisfaction is our priority. Here's how our return process works:
  • Eligibility Criteria: To qualify for a return, your item must be unused, in its original condition, and within 30 days of delivery. Please ensure it is in the original packaging.  No returns accepted after 30 days.
  • Documentation Required: For a smooth return process, provide the receipt or proof of purchase. Connect with our customer service to confirm the correct return address.
  • Evidence for Efficient Resolution: To better understand and address your concerns, we request photos and videos as evidence. Our team will contact you via email within 2 business days to communicate the outcome of your return/refund request. If your return request is approved, we will provide you with a refund address and a return form that you can download/print and attach to your return package.
  • Return Shipment: Ship the item back to us through the local post office. For expedited processing, contact customer service with the tracking number of the returned package.
  • Notes: We do not charge consumers for returns and no product restocking fees.
Important Notes

Please notify us in advance before sending a return; unauthorized returns will not be accepted.
The address on the package is not an approved return address unless authorized by our customer service representative.
We do not offer Freight Collect (FTC) services for returned packages.
We are here to assist you. If you need to return or exchange a product, reach out to us beforehand, and our dedicated service team will collaborate with you to find the best solution. Your satisfaction is our commitment.

Returnable/Exchangeable Items

We understand that circumstances may arise, and we're here to make the return or exchange process as seamless as possible. Here are the eligible scenarios for returns or exchanges:

  • Unused Product: Items that are in their original condition and have not been used.
  • Defective Item: Items with manufacturing defects or functional issues.
  • Wrong Item Received: If you received an item different from what you ordered.
  • Items Damaged in Transit: Products damaged during shipping or delivery.
  • Lost or Missing Items: If your package is lost in transit or arrives with missing items.

For damaged, defective, or mis-shipped items, we will bear the return shipping costs. In the case of lost items, we will either reship if the item is in stock or provide a refund.

If you suspect shipping damage, please obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.

For returns initiated by the customer for personal reasons, the customer is responsible for return shipping fees. Shipping charges for returns vary by product or carrier. We ensure a straightforward process without handling fees for returns and no product restocking fees. Your satisfaction is our priority, and we are committed to finding the best resolution for you.

    Refund

    Once we receive and inspect your return, we'll keep you in the loop with the following steps:

    • Receipt Notice: Expect a receipt notice via email, confirming the safe arrival of your return.
    • Approval/Rejection Notification: We'll promptly notify you to approve or reject your refund.
    • Approved Refund: If your refund is approved, we move swiftly to process it.

    Refunds for returned items will be processed within 1-3 business days after receiving your package. The funds will automatically credit back to your credit card or original payment method.

    Please note that while we aim for a speedy process, it may take up to 4-10 business days for the refunded amount to reflect in your account. If you have any concerns or questions, our customer service is here to assist you. Your satisfaction is our priority.

    Contact Us

    Address: Room 1302, Building 8, Qianhai Kexing Science Park, Labor Community, Xixiang Street, Baoan District, Shenzhen Guangdong 518126, China
    Phone Number:+1 (213) 357-6259
    Email: service@ximn.com
    Working Time: Mon-Fri 9 am-6 pm CST
    Customer Support

    +1(213) 357-6259

    Mon-Fri 9 am-6 pm CST

    Send a Message

    service@ximn.com